Refund Policy

1. Credit Packs

Frameworthy is sold as one-time credit packs — there is no subscription and nothing auto-renews. Credits never expire. One credit produces one headshot generation (higher resolutions cost more credits, as shown before you generate).

2. Unused Credits

You may request a refund of your unused credits within 14 days of purchase. We'll refund the unused portion of your most recent pack to your original payment method.

3. Used Credits

Credits that have already been spent on a generation are non-refundable, because each generation consumes computing resources at the moment you run it. This is standard for on-demand AI services.

If a generation fails for a technical reason on our side, the credit is automatically returned to your balance — you are never charged for a failed generation.

4. Not Happy With a Result?

Results vary with the photos you upload. If you're not happy with a headshot, we'd rather fix it than leave you disappointed — contact us and we'll help you get a better result (for example, guidance on source photos, or regenerating at our discretion). Dissatisfaction with a completed generation is not, on its own, grounds for a cash refund of a used credit.

5. Billing Errors

Billing errors and unauthorised or duplicate charges are always fully refundable. Contact us and we'll make it right.

6. How to Request a Refund

Contact us at support@frameworthy.net with your account email and the reason for your request. We respond within 5 business days, and approved refunds are processed to your original payment method within 5–10 business days.

7. Australian Consumer Law

This refund policy does not affect your rights under Australian Consumer Law. If our Service fails to meet a consumer guarantee that cannot be excluded, you may be entitled to a remedy.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at: support@frameworthy.net